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Replacement Plan

GEEK SQUAD PROTECTION
REPLACEMENT PLAN*

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WHEN YOUR EQUIPMENT BREAKS DOWN,
WE'VE GOT YOUR BACK.

A Geek Squad Protection Replacement Plan provides you with immediate ease, knowing that if your product is defective, we’ll replace it — from day one.

Simply File a Claim online to get started

WHAT'S INCLUDED IN MY PLAN?

BENEFITS

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Full Replacement Guarantee
Our Geek Squad Protection Replacement Plan fully covers you for replacement costs without any deductibles or hidden fees. You’ll have peace of mind knowing that if your product is defective under normal usage, you’ll receive a gift card for the amount of the original purchase price of your product, including taxes.

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Simplified Service
Our Geek Squad Replacement Plan makes replacing your defective product a breeze. You won’t have to wait for parts or deal with long lines. We’ll either mail or email you a gift card in the value of your original purchase, and you can choose the replacement you want—either in-store or online.

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Free Shipping
If your product is defective, simply ship it to us. We offer convenient, free shipping so that you’re not out-of-pocket.

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Electronics Accessories Coverage
It’s not just your main equipment that breaks down. Accessories can also become defective. If your accessories that come in your original product box are defective, you can rest easy knowing they’re covered, too.

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SUPPORT

24-7 English and French Support
If you have any questions or concerns, we’re here to help you 24 hours a day, 7 days a week, 365 days a year. Just click here to find out how to contact our friendly Customer Service team and we’ll assist you in any way we can.

Nationwide Redemption
Submitting a claim is easy. If your product is defective, just click here to find out how to contact us. You can call us toll-free from anywhere to get your claim started, or submit your claim online. Once your claim is opened, just ship us your product and once approved, we’ll send you a gift card in the amount of your original purchase price, including taxes. You can then redeem the gift card towards any of our products in-store or online.

Coverage is Transferable
If you’re selling your product or giving it as a gift, you can transfer your coverage to the new owner. Just click here to find out how to contact us. When you call, provide the name of the person you’re transferring the plan to. The transferee must then contact us and provide their address, email and phone number. The plan holder must have the original documentation to receive coverage.

Please reference sample Terms and Conditions of the most current Geek Squad Protection Replacement Plan for further details.

HOW CAN I PURCHASE A GEEK SQUAD PROTECTION REPLACEMENT PLAN?

With three convenient options for purchasing our Geek Squad Protection Replacement Plan, getting coverage for your products is quick and easy.

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Online
Adding coverage to online purchases is simple. When you add your product to your cart, you’ll be offered the option to add the Geek Squad Protection Replacement Plan.

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In-store
For qualifying in-store purchases, you can add our Geek Squad Protection Replacement Plan through your sales associate, or at checkout.

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Up to 30 days after purchase
Didn’t purchase coverage when you bought your product? No problem. Just visit any store location within 30 days of purchase and we’ll be happy to add the Geek Squad Protection Replacement Plan to your product.

*Please refer to your Geek Squad Protection Replacement Plan Terms and Conditions for detailed terms, conditions, limitations, and exclusions. Please refer to the manufacturer's warranty (in Quebec, the Legal Warranty) for a manufacturer's coverage.