At Assurant we are committed to providing you with great customer service. We do our best to treat you fairly and with respect.
Protecting your privacy and the confidentiality of your personal information is a keystone to our relationship with you, and to your trust in us. Your trust is our most valuable asset.
The term "personal information" means individual and particular details about you that you provide to us or we obtain as a result of the products and services you use.
At or before the time of collecting your personal information, we will explain how we intend to use it and ask for your consent to do so. We will limit the information we collect to what we need for those purposes. We will also obtain your consent if we wish to use your information for any other purpose and before collecting information from third parties.
You may refuse or withdraw consent for us to use your information. If you do, we will respect and record your choices. We will advise you if your choices impact our ability to serve you as a customer.
We ask for your personal information to establish and serve you as customer.
We may share your information with a third party with your consent, for purposes that we will identify to you in advance. In addition, we may share your information in the following situations:
We restrict access to your information to authorized employees, and to the authorized employees of our member companies and our service providers that we determine have a legitimate business purpose to access such information in connection with the products or services you have applied for, or hold with us.
We maintain physical, electronic and procedural safeguards.
We provide training and communication programs to educate employees about the meaning and requirements of our strict standards for data security and confidentiality.
All our suppliers and service providers, as part of their agreements with us, are bound to maintain confidentiality and may not use your information for any unauthorized purpose.
When your information is no longer needed for the purposes explained to you, and following applicable retention periods for our corporate records, we have procedures to destroy, delete, erase, or convert your personal information to an anonymous form.
We may process and store your information in another country, which may be subject to access by government authorities under applicable laws of that country2.
We recognize that unencrypted email is not secure. An email message could be accessed and viewed by others without your knowledge or consent while in transit to us. We strongly recommend that you not include sensitive or confidential information in an unencrypted email. Please contact us to find out your options for secure communications with us.
We make efforts to protect your personal information using security measures appropriate to the sensitivity of the information that you provide or access through our websites. However, because no data transmission over the Internet can be guaranteed to be perfectly secured, any personal information you submit to us or access electronically is done at your own risk, and we do not guarantee or warrant the security of information transmitted in this manner.
Persistent cookies may be used on our websites. Cookies are pieces of information or data, sent to your browser from a web server and stored on your computer's hard drive for record-keeping purposes, or for personalization of certain aspects of your visit to our website. Information gathered from cookies is generally used on an aggregate basis. If you prefer not to accept cookies, the help portion of the toolbar on most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, disabling cookies may result in certain parts of the website not operating correctly or prevent you from taking full advantage of some of the features of our website.
Our websites may contain links to other websites that may have online information practices different from ours. We are not responsible for the privacy, content, and security practices of those websites. If you make use of any links, we encourage to learn about the privacy and security practices of those websites.
We will not be able to provide information from our records about you if those records contain references to other persons, are subject to legal privilege, contain confidential information proprietary to Assurant Solutions, or cannot be disclosed for other legal reasons.
If you have questions regarding decisions made about you, we will tell you the reasons for those decisions. If we relied on information from a third party to make the decision, we will provide you with the name and address of the third party.
We will make every reasonable effort to keep your information accurate and up-to-date.
Please keep us informed of any changes in your personal information, such as a change of name, address, or telephone number. If you find any errors in our information about you, please tell us and we will correct and update your file, if warranted. For information that remains in dispute, we will note the dispute in your file.
Claims & Customer Service Department
P.O. Box 7000
1-800-550-2827 (English & French)
If you have a privacy complaint that we did not resolve to your satisfaction in Step 1, you may escalate the matter to our Privacy Officer at the below address under Step 2.
If you have a complaint that was not resolved to your satisfaction in Step 1, or you would like to request access to your information, please contact our Privacy Officer in writing. In your written request, please provide your name, address, telephone number, and account number, along with any other details with respect to your complaint or access request that are helpful to understand your matter. Our Privacy Officer may be contacted at:
Attention: Privacy Officer
5000 Yonge Street – Suite 2000
If your complaint, or your request to access your information, remains unresolved after contact with our Privacy Officer, you may choose to contact the following external resource:
Office of the Privacy Commissioner of Canada
30 Victoria Street
1 Paragraphs 7(3)(d.1) and 7(3)(d.2) of The Personal Information Protection and Electronic Documents Act (PIPEDA) 2015 Amendment: https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/pipeda-compliance-help/gd_d1-d2_201703/
2 Guidelines for Processing Personal Data Across Borders – January 2009, Office of the Privacy Commissioner of Canada
Assurant Services Canada Inc., American Bankers Life Assurance Company of Florida, and American Bankers Insurance Company of Florida, and their subsidiaries and affiliates, carry on business in Canada under the name of Assurant®.